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215-884-8105 Toll-Free 1-800-659-2250 Fax 215-884-0418

Company Policy

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above. RUSH SHIPPING IS SUBJECT TO AVAILABILITY.

 

Return / Refund Policy

Gulden is committed to quality.  We carefully inspect our finished products.  If you are not satisfied with our products and inform us within seven days of your receipt, we will arrange to collect them (the whole order) and give a full refund, or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customer’s receipt of the product. A Returned Authorization Number (RA#) must be obtained prior to returning any products. Returns can only be granted and authorized by obtaining a RA number from Gulden Ophthalmics’ customer service at 1-800-659-2250. All products to be returned must be carefully repackaged in the original packing.

Any Sterile products that have been opened are non-returnable. Any non-sterile products that have been sterilized by purchaser or third party are also non-returnable. Any Sterile products that have expired may be exchanged if they were purchased any time within 6 months of the expiration date as indicated on the product. Exchanges will only be granted if the original order/purchase order number are provided.

Any products returned after 30 days of shipment are subject to a 30% restocking fee. This excludes expired products.

 

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item. RUSH SHIPPING IS SUBJECT TO AVAILABILITY.

 

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.